Refund and Returns Policy

At Turn One, we are committed to providing high-quality Formula 1 and motorsport-inspired products, including 3D-printed items, collectibles, and other merchandise. Please review our Refund and Returns Policy to understand your options for returns, refunds, and exchanges.

Overview

Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return, your item must meet the following criteria:

• Condition: It must be unused, in the same condition that you received it, and free from damage caused by improper handling.
• Packaging: It must be in its original packaging with all accessories, if applicable.

Non-Returnable Items

Certain items are not eligible for return:

• Custom or personalized 3D-printed products, including bespoke designs or items created specifically for you.
• Downloadable content or digital items.
• Gift cards or promotional products.
• Items that show signs of wear, misuse, or modifications made by the customer.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
• Partial Refunds: In certain circumstances, we may issue partial refunds for:
  • Items showing minor damage not caused by us.
  • Items returned more than 30 days after delivery, at our discretion.

Exchanges

We replace items only if they are defective or damaged upon receipt. If you need an exchange for the same item, please contact us at contact@t1f1.com.

Return Process

To initiate a return:

1. Contact us at [Insert Email Address] with your order number and reason for return.
2. If your return is approved, we will provide instructions on how and where to send your item.
3. Ship the item back in secure packaging to prevent damage during transit.

Note: The customer is responsible for shipping costs associated with returns unless the item is defective or damaged upon receipt.

Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund, unless the return is due to an error on our part.
• For exchanges, shipping fees for the replacement item may apply.

Damaged or Defective Items

If you receive a damaged or defective item:

• Notify us within 7 days of delivery with photographic evidence of the issue.
• We will arrange for a replacement or refund after verifying the claim.

Custom and Personalized Orders

Custom or personalized 3D-printed items cannot be returned or refunded unless they arrive damaged or defective. Please double-check all custom specifications before placing your order.

Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with your return, please contact us HERE or:

Email: contact@t1f1.com